See every delivery move from unassigned to handed over.
Assign drivers, track delivery status on a live map, follow the dispatch lifecycle and verify customer handoff with OTP and proof-of-delivery evidence.
Order #DEL-9041 · 2-Hour Express
Recipient: Fatima Al-Maktoum · Downtown Dubai
4-Digit OTP Gate
Customer SMS SentReal-time driver location and delivery lifecycle management.
Filter orders by delivery stage, dispatch to available drivers, and verify successful handovers with digital proof.
Eliminate customer disputes with photographic evidence.
Drivers capture doorstep photos and customer OTP verification codes directly inside the mobile driver app.
UAE-specific address intelligence built in.
UAE addresses require villa numbers, community names, building clusters, and security gate access instructions. KeynoStore delivers clean, structured dispatch data directly to your driver fleet.
Drivers launch navigation directly from the delivery ticket without copying and pasting coordinates.
High-value luxury orders require the customer's 4-digit SMS OTP code before the driver can mark the order delivered.
If customer is unavailable or gate access is denied, drivers select audited reason codes with automatic rescheduling.
The dispatch board starts with unassigned work.
Every delivery begins in the unassigned operations queue. Orders originating from your online store, marketplace, or retail phone orders appear instantly with destination emirate, order weight, and promised delivery window.
- Real-time order ingestion from web, marketplace, and phone orders
- Automatic sorting by delivery urgency and geographic emirate cluster
- Batch selection for assigning multiple orders to a single route driver
#DEL-901 • Downtown Dubai (Boulevard)
1x Oud Parfum
#DEL-902 • Dubai Marina (Princess Tower)
2x Silk Kaftan
#DEL-903 • Jumeirah 1 (Villa 42)
1x Coffee Roaster
Assign with context.
Dispatch drivers with total intelligence. View driver live GPS locations, vehicle type (motorcycle vs refrigerated van), active capacity, and remaining deliveries before assigning new jobs.
- Live driver status (Idle, En Route, At Destination, Off Duty)
- Filter drivers by zone (Dubai Central, Deira, New Dubai, Abu Dhabi)
- Automated push notifications sent to driver mobile app upon job assignment
Location: 0.8 km from Jebel Ali Hub • Active Jobs: 0 • Ready for 2-Hour Express
One lifecycle everyone can see.
Total transparency across the entire delivery chain: Unassigned → Assigned → Picked Up → On The Way → Arrived → Delivered. Both your support team and the customer share the exact same status truth.
- Progressive status transitions tracked with sub-second WebSocket updates
- Eliminates 'Where is my order?' customer support phone calls
- Automatic logging of transit time and delivery driver punctuality
The customer should know what is happening.
Keep your customer informed without lifting a finger. KeynoStore sends automated WhatsApp notifications with live Google Maps tracking links, driver ETA updates, and vehicle details.
- Live web tracking link requiring zero mobile app download for the recipient
- Estimated Time of Arrival (ETA) recalculates dynamically based on traffic
- Direct in-app WhatsApp call or chat button connecting customer to driver
“Your driver Bilal is on the way with your order #DEL-901! Estimated arrival: 11:45 AM (15 minutes).”
Handoff needs proof.
Eliminate delivery disputes and chargebacks. Drivers verify customer handoff using a 4-digit SMS OTP code sent to the customer's phone, combined with digital signature capture and timestamped delivery photos.
- 4-digit OTP verification ensures packages are handed to the verified buyer
- Mobile camera photo capture for doorstep contactless deliveries
- Timestamped digital signature stored permanently in the order record
Customer OTP Code (Sent to +971 50 *** 8901):
✓ OTP Code Verified Successfully
Exceptions belong on the map.
Deliveries do not always go as planned. When a customer is unreachable, a building access is blocked, or an address is wrong, drivers log structured exception codes that instantly alert your support dispatchers.
- Predefined exception codes (Customer Not Answering, Gate Access Denied, Wrong Address)
- Automatic rescheduling prompts sent via WhatsApp to customer
- Direct dispatcher intervention to reroute the driver without losing the delivery day
Driver rang bell • 2 phone calls unanswered • Re-delivery queued for 05:00 PM today.
Delivery completion closes the operational loop.
When OTP is verified and delivery confirmed, the loop closes automatically. Cash-on-Delivery (COD) funds are logged to the driver's clearing account, order status flips to 'Fulfilled', and customer review prompts trigger.
- Driver cash reconciliation tracks Cash-on-Delivery (COD) collections to the dirham
- Automated double-entry posting from in-transit inventory to final cost of goods sold
- Customer WhatsApp review request triggered 1 hour after successful delivery
Dispatch connects to inventory and fulfilment.
Urban Dispatch is tightly wired to your warehouse bins. When warehouse pickers complete a pick wave, the order seamlessly transfers into the dispatch staging area without paper manifests or manual handoffs.
- Barcode scan staging confirms parcel handover from warehouse to delivery driver
- Eliminates loading dock mix-ups and wrong parcel assignments
- Real-time visibility connecting bin coordinate to final doorstep
Driver scanned 14/14 barcode tags • Manifest verified • Vehicle departed hub.
Urban Dispatch Fleet Specifications
Geofencing parameters, mobile telemetry, and proof-of-delivery standards.
Modules That Share Data with Urban Dispatch
Data logged here updates connected inventory, customer records, and ledger accounts in real-time.
Warehousing & Bins
Staging dock handover and pick-wave parcel verification
Customer CRM
Delivery history, address profiles, and customer feedback
In-Store POS
Dispatch in-store orders for local same-day customer delivery
Accounting & VAT
Cash-on-Delivery driver reconciliations and delivery fee ledger
Master your urban delivery fleet today.
Track drivers in real-time, verify customer handoff with OTP, and eliminate delivery disputes with 0% platform commission.