One customer, even when they buy in three different ways.
Unify online orders, counter purchases, bookings, value, frequency, preferences and staff notes into one customer profile your team can actually use.
VIP DOSSIER #CUST-9402 • VERIFIED
Fatima Al-Maktoum • Dubai Mall Flagship VIP
AED 34,250.00
18 Orders • 2,450 Pts
Omnichannel Chronology
Royal Taif Rose Oil (AED 1,250)
Silk Oud Extrait (AED 890)
Every customer touchpoint merged into one actionable dossier.
Explore the live customer profile: inspect full cross-channel order history, review staff clienteling notes, and analyze the RFM segmentation matrix.
Automated RFM Segmentation & Lifetime Value Engine
Segments update dynamically with every in-store POS swipe and online order.
Instant VIP Recognition
Identified at Dubai Mall Register #02 in 0.4s
Empower your staff to act like luxury personal shoppers.
When a high-value customer steps into your store, they expect your team to know their taste. KeynoStore illuminates customer preferences, previous purchases, and outstanding loyalty points the moment they give their number or tap their pass.
Complete Cross-Channel Chronology
View web cart activity, counter receipts, custom bookings, and WhatsApp interactions in a single linear timeline, ensuring staff have 100% context before speaking.
Private Clienteling & Sizing Notes
Record bespoke customer preferences: shoe sizes, allergies, preferred hospitality drinks, anniversaries, and VIP hospitality instructions accessible across all retail locations.
Automated RFM Churn Warning
The platform flags champions who haven't visited in 60 days, prompting store managers to send personal outreach before high-value customers lapse.
Data governance built for privacy and performance.
Consolidate customer records without violating customer trust. KeynoStore features enterprise-grade role-based access control, cryptographic phone masking, and UAE PDPL compliance out of the box.
Deterministic Multi-Match Resolver
Connects profiles using normalized E.164 phone numbers, hashed email addresses, and tax registration IDs to prevent split records and duplicate rewards accrual.
Dynamic RFM Segmentation
Automatically buckets shoppers into Champions, Loyal Customers, Potential Loyalists, and At-Risk groups based on real transaction recency, frequency, and monetary total.
Strict Role-Based Masking (RBAC)
Counter cashiers see only necessary client preferences and loyalty status, while customer phone numbers and addresses remain cryptographically masked to protect VIP privacy.
Customer CRM & Data Architecture Specifications
Identity resolution rules, segmentation metrics, and privacy compliance limits.
Modules That Share Data with Customer CRM
Data logged here updates connected inventory, customer records, and ledger accounts in real-time.
Omnichannel Loyalty
Points accumulation, VIP tiers, and digital mobile wallet passes
Direct Marketing
WhatsApp receipts, abandoned cart reminders, and VIP drops
In-Store POS
Counter customer lookup, purchase history, and store credit
Appointments & Services
Client consultation notes, treatment history, and intake forms
Unify your customer records across all channels.
Bring in-store POS, ecommerce, and service booking histories into one 360° profile with 0% platform commission.